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Most of you probably have encountered endless waiting in line, being put on hold forever when face with customer service representatives.  Sometimes the ending was good, they solved your problem and perhaps went way and beyond your expectation.  Sometimes somehow we lost the patience and gave up, or the phone somehow got disconnected.  Sometimes, you get serviced, but the result was totally not what you have expected.  😞 I will be talking about the later. Two (three?!) years ago, I ran out of time and idea for Christmas presents for the near and dears.  In the end, I got everyone a Fitbit, a fitness tracking watch.  I heard good things about it, cheaper than Apple watch (& I don't have iPhone), and it was available at Costco.  I couldn't believe it, but my husband and I, whom do not wear watch, have been wearing the watch since. The merry story became even more promising, after it gave me a three month free-trial for Fitbit premium.  Since it...